Bank Audi, a Lebanese bank, has announced that it will use interactive video technology from NCR Corp. to deliver extended teller services to its customers. The bank launched its first interactive teller device at a branch in Beirut, an NCR press release said.
Interactive Teller lets bank customers conduct transactions with a live, remote teller over an ATM. Customers can perform banking transactions, manage accounts, deposit and cash checks, deposit and withdraw cash, pay bills, transfer money to a Bank Audi account, and get live assistance via video conferencing with a personal teller.
“With NCR Interactive Teller, we are actually increasing access to banking services using technology, while maintaining the comfort of human interaction,” said Marc Audi, general manager of Bank Audi Lebanon. “This will give our employees more time to better serve customers with more complex banking needs, and allow us to offer our clients the convenience they need every day of the year.”
NCR Interactive Teller allows a remotely located teller to take control of all modules on the device while engaging the customer over two-way real-time video. According to NCR, the system can reduce an FI’s operating costs by enabling tellers at a remote central location to operate units deployed across multiple sites — often outside of normal banking hours.
Interactive teller technology allows Bank Audi to extend banking hours to 7 p.m. seven days a week. Additionally, the efficiency and security provided by centralization of tellers frees the bank to deploy new branch network strategies, the release said.