DongA Joint Stock Commercial Bank has launched Auto Banking, a 24/7 banking service channel powered by the GRGBanking cash recycler H68N series.
Auto Banking provides more than 100 fully automated service options, which customers can perform at self-service devices housed in a spacious lobby monitored by a security guard, a GRG press release said.
As the system’s major service terminal, the GRG cash recycler supports cash deposit, withdrawal, bill payment, interbank transfer and currency exchange. Internet and phone banking are also available in Auto Banking to facilitate noncash transactions.
According to the release, DongA and GRG collaborated for 8 months to develop and incorporate serial number capture for each banknote processed by the recyclers. This feature provides an effective tool to settle disputes and improve customer confidence, GRG said.
DongA Bank Vice Chairman and CEO Tran PhungBinh, said that the implementation of Auto Banking reflects the bank’s commitment to invest in the latest technology in order to bring the best services to its customers.
To date, DongA has opened 42 Auto Banking branches across the country. The FI expects to increase this number to 80 by next month, and to 150 by year-end, the release said.